Welcome to "In the Olden Days"!
In this blog I'll be discussing how things were done before there was tele-commuting, blogging and internet. (Yes, there was life before the Internet.)
Please humor me on today's topic.
Have you ever had to telephone a company, only to be met with the web of computerized choices? Press one, press two, punch in directory extension, and so forth.
Why can you rarely hear an actual person on the other end of the line? Have companies cut back so much that they have forgotten how important that "first impression" is?? It seems to me that any company that would go back to having a real human being answer the phone would be a leg up on the competition. Face to face (or human to human), a handshake and your word seem to have fallen along the wayside. I wonder what we should do to bring them back. Any suggestions?
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